Sep 23

Never underestimate the value of usability testing. Last week, we invited 5 people over to the office to do some testing. No one outside the office had tested the system before and only one had (barely) seen it before.

We had prepared an iMac in the office with a usability testing software called Silverback. Great piece of software!

Silverback is pretty simple, it lets you record all actions on the screen, including video and audio of the user. It’s easy to spot interaction, mouse clicks are highlighted beautifully. Very simple, but very powerful.

I didn’t realize how much of value this testing was for us.. We got it served to us, black on white. FAIL!

The advanced uploader? FAIL

The batch operations page? FAIL

The signup? FAIL

Well, not really, but they were definitely broken in a usability sense. Why is it so? Because spending hundreds of hours staring at the same damn page makes you blind! So what did we do? We fixed it of course! 🙂

Thanks to these testers, we have made some great improvements on usability, but is it enough? I personally think that it is enough now, but in the long run? I believe we have to have another usability evening to answer that one.

We will definitely do usability testing on new features in the future and continue to improve what we have. Please, as soon as we launch beta, help us become better!

Feedback is best given at our getsatisfaction site.

Getsatisfaction is a great place for everyone to vote on features, report bugs, and voice their opinions. You are warmly welcome! 🙂

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